Selected Work
A curated mix across operations, security, project management and the occasional automation build.
AI & Automation · 2025
How it helped
Freed senior time: the weekly ops report went from 3 hours to 15 minutes and 8+ hours a week were reclaimed across 3 departments, with a person reviewing every AI output.
"8+ hours/week reclaimed across 3 departments. Zero quality drop."
Operations · 2024
Kept service on track for four years with 96 to 98% SLA adherence, zero major breaches, and 25 to 35% less rework.
"Sustained 96 to 98% SLA adherence over 4 years with zero major breaches."
Consulting · 2024
Gave leadership an evidence-based view of where automation would pay off: 30 processes mapped, 10 to 12 prioritized, and executive approval to move on the top 5.
"30 processes mapped and 10 to 12 high-priority automations identified."
Gave a founder-led startup a repeatable onboarding workflow, so it could take on 50% more client volume without adding headcount and cut onboarding from 6 weeks to 4.
"Onboarding cycle cut by 33% and 50% more client volume with no headcount added."
Project Management · 2024
Gave leadership one live view of every project, so 6+ concurrent projects hit 100% on-time milestones and weekly reporting dropped from 10 hours to under 2.
"100% on-time milestones for 6+ concurrent projects with reporting time cut by 80%."
Gave the business full visibility of software spend and a renewal warning system, saving $4,500+ in Year 1 and 10+ hours a month.
"$4,500+ saved in Year 1, 10+ hours per month reclaimed, zero missed cancellations."
Gave leadership a single source of truth for hiring, onboarding and OKRs, cutting onboarding time from 3 hours to under 1 hour and saving around $2,400 a year in tooling.
"Time-to-Onboard cut from 3 hours to under 1 hour and $2,400 per year saved on tooling."
Compliance Delivery · 2025
Kept concurrent projects on schedule against fixed audit deadlines, coordinating executives, IT and external auditors, with 100% certification success.
"100% certification success rate with zero major non-conformities at Stage 2."
Kept concurrent cloud and privacy projects on schedule and audit-ready, with 100% certification success and no major non-conformities at Stage 2.
"100% certification success across SaaS and cloud service providers."