Internal Process Optimization & Automation Assessment, Maverick Group

Selected as part of the Maverick Group, a high-impact internal team tasked with improving operational efficiency across departments. Consulted internal teams to identify repetitive, time-consuming processes, analysed workload and ownership, and designed automation-ready workflows. Findings were formally presented to senior management and technical teams.

• Limited visibility into real day-to-day workflows and pain points.
• Fragmented data on task duration, frequency and dependencies.
• Need for data-driven insights to justify automation investments.
• Bridging gaps between business teams and technical implementation groups.

• Conducted structured consultations and interviews across workstreams.
• Designed and deployed Google Forms for quantitative data capture (task time, volumes, ownership).
• Documented as-is workflows and created flowcharts in Draw.io highlighting gaps and repetition.
• Proposed optimised to-be workflows designed for automation.
• Prepared visual reports, structured findings and executive presentations.
• Led follow-up sessions to clarify requirements and align stakeholders.

• Delivered comprehensive visibility into operational inefficiencies enabling confident automation prioritisation.
• Bridged business and technical teams through clear, evidence-based recommendations.
• Positioned the Maverick Group as trusted internal efficiency advisors.