Currently taking new clients

Business operations for scaling startups — done right.

I help seed-to-Series B founders turn chaotic operations into calm, repeatable systems. SOPs, delivery cadence, and cross-functional projects — owned end to end and shipped remotely.

Business Operations Specialist5+ Yrs ExperienceRemote
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Trusted by founders across

SaaSEdTechAdTechMediaE-commerce
Rukaiya Nazahim portrait
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Rukaiya · Business Ops Specialist
Quick facts
  • 🗂️20+ Ops Systems Built
  • ⏱️35% Faster Delivery
  • 🌍Remote · US / EU / UAE / AUS
  • 🎓Google PM Certified

20+

Projects Delivered

5+

Years Experience

98%

Client Retention

30%

Productivity Lift

Rukaiya Nazahim
✦

About · 01

I make execution effortless.

Hi, I'm Rukaiya. I don't just "manage projects". I make sure the right things get done, by the right people, at the right time, without burning out leadership. With 5+ years as a Project and Operations Manager, I step in, organize what's messy, and make execution smooth across teams, time zones, and priorities. Pivoting between roles has taught me wonderful lessons. I bring something extra to every engagement and genuinely enjoy the new exposure each one brings.

Learn more about me

Services · 02

How I help founders ship.

All services
Full-time or part-time engagement

Operating cadence, KPIs and dashboards installed

Business Operations Management

End-to-end ownership of operations, SOPs, KPIs and cross-functional delivery. I install the systems and rituals that turn a chaotic scaling startup into a calm, predictable operating company.

From $2,000/ month

Details
Full-time or part-time engagement

Plans, milestones and tracking systems

Project Management

I plan, execute and ship complex cross-functional projects from kickoff to handover. Risk logs, RACI, dependencies, status reporting and stakeholder alignment, all handled.

From $1,500/ month

Details

Selected Work · 03

Recent case studies.

View all
2025

"100% certification success rate with zero major non-conformities at Stage 2."

ISO 27001 Information Security Management Implementation

Led end-to-end ISO 27001 ISMS rollouts across multiple client organisations, covering gap analysis, policy authoring, control implementation and audit preparation.

CybersecurityISO 27001GRC
08 months per clientRead case →
2025

"8+ hours/week reclaimed across 3 departments. Zero quality drop."

AI-Powered Workflow Automation for Ops Teams

Identified, designed and implemented AI-assisted automation across reporting, SOP creation, and client communication workflows, compressing multi-hour processes into minutes.

AI & AutomationMake.comClaude
Ongoing across engagementsRead case →
2025

"100% certification success across SaaS and cloud service providers."

ISO 27017 & ISO 27018 Cloud Security & Privacy Implementation

Built cloud-specific security and PII privacy controls layered on top of an existing ISMS for SaaS clients across 8-month engagements as GRC Analyst & PM.

CybersecurityISO 27017ISO 27018
08 months per client projectRead case →

Testimonials

"I have worked with Rukaiya for over four years and was consistently impressed by her dedication, professionalism, and technical acumen. As the team Quality Controller, she demonstrated exceptional attention to detail and a strong commitment to delivering tasks on time. Her tech-savviness and ability to evaluate processes through a technical lens have been instrumental in driving improvements and efficiencies."

Ifzaal Ifthikar

Recruitment Strategist · Operations & Client Service Leader

Account Management · SLA Delivery · Team Leadership

Let's work together

Ready to hand off the chaos?

Book a 30-minute intro call. I'll show you exactly what I'd own in the first 90 days and how it pays for itself.

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