About Me
Business Operations Specialist.
Founder's Associate & Chief of Staff (contract, remote).
I'm Rukaiya, a Business Operations Specialist. For over five years I've worked inside busy teams as the person who writes down how things should run, builds the tracker, and keeps the follow-ups moving. I've set up onboarding and delivery workflows for a startup growing from 3 to 12+ clients a quarter, delivered multi-client ISO compliance programs to audit deadlines, coordinated a four-year SLA engagement for a UK client, and built Notion systems for founders and leadership teams. I like messy starting points. I'm Google Project Management certified, comfortable with AI and automation tools, and I document what I build so your team can run it without me.
Get in TouchStrengths
What I bring to the table.
Freed up leadership time
Structured priorities and improved internal coordination, freeing up 20%+ of leadership bandwidth for strategic work.
Lifted team productivity
Built better SOPs and operational systems that increased team productivity by 30% across cross-functional squads.
Broke down silos
Aligned tech, marketing, and ops so projects move faster and cleaner, even during pivots and reprioritizations.
Journey
Career milestones.
Started in Operations & Quality
Began coordinating multi-stakeholder delivery across customer ops engagements.
Senior Quality Specialist & PM
Owned a 4-year UK SLA engagement, sustaining 96 to 98% adherence across 8 processes.
Moved into compliance and information security delivery
Led ISO 27001, 27017 and 27018 implementations end-to-end as GRC Analyst & PM.
Fractional Operations Leader
Working with founders and scaling teams on operations, process design and AI-assisted workflows.
Toolbox
Full stack overview.
Organized by discipline, these are the tools I use every week.
Project Management
How I plan, track and ship.
- Asana
- Trello
- MS Projects
- ClickUp
- Monday.com
- Jira
Documentation
Where I capture knowledge that lasts.
- Confluence
- Notion
- SharePoint
- Google Workspace
- Microsoft Office
Automation
Removing the busywork.
- Make
- Power Automate
- Zapier
Collaboration
Where teams meet and move work forward.
- Zoom
- Slack
- MS Teams
- Loom
- Clockwise
- Otter
- Fellow
- Miro
- Draw.io
Analysis & Reporting
Turning data into decisions.
- Excel
- PowerPoint
- Google Sheets
- Looker Studio
- Tableau
- Power BI
- Canva
Cybersecurity & GRC
Keeping operations secure and compliant.
- ISO 27001
- ISO 27017 / 27018
- Risk Assessment
- Policy & Controls
- Audit Readiness