About Me
A multidisciplinary builder at the edge of security & product.
"Pivoting between roles has taught me wonderful lessons. I bring something extra to every engagement."
Hi, I'm Rukaiya. I don't just "manage projects". I make sure the right things get done, by the right people, at the right time, without burning out leadership. With 5+ years as a Project and Operations Manager, I step in, organize what's messy, and make execution smooth across teams, time zones, and priorities. Pivoting between roles has taught me wonderful lessons. I bring something extra to every engagement and genuinely enjoy the new exposure each one brings.
Contact me5+
Years in ops & delivery
20+
Complex engagements shipped
98%
Client retention rate
30%
Average productivity lift
Strengths
What I bring to the table.
Freed up leadership time
Structured priorities and improved internal coordination, freeing up 20%+ of leadership bandwidth for strategic work.
Lifted team productivity
Built better SOPs and operational systems that increased team productivity by 30% across cross-functional squads.
Broke down silos
Aligned tech, marketing, and ops so projects move faster and cleaner, even during pivots and reprioritizations.
Journey
Career milestones.
Started in Operations & Quality
Began coordinating multi-stakeholder delivery across customer ops engagements.
Senior Quality Specialist & PM
Owned a 4-year UK SLA engagement, sustaining 96 to 98% adherence across 8 processes.
Moved into GRC & InfoSec
Led ISO 27001, 27017 and 27018 implementations end-to-end as GRC Analyst & PM.
Fractional Operations Leader
Now embedded with seed to Series B startups, blending ops, security and AI workflows.
Best Fit
Built for founders at this stage.
Seed Stage
You're still founder-led. I install the first real operating cadence so you stop firefighting and start scaling.
Series A
Headcount is growing faster than process. I design the systems, SOPs and reporting your team needs to ship without you.
Series B+
You need security-aware ops and cross-functional delivery. I integrate ISO-grade thinking with AI-enabled workflows.
Toolbox
Full stack overview.
Organized by discipline, these are the tools I use every week.
Project Management
How I plan, track and ship.
- Asana
- Trello
- MS Projects
- ClickUp
- Monday.com
- Jira
Collaboration
Where teams meet and move work forward.
- Zoom
- Slack
- MS Teams
- Calendly
- Loom
- Clockwise
- Otter
- Fellow
- Miro
- Draw.io
Analysis & Reporting
Turning data into decisions.
- Excel
- PowerPoint
- Google Sheets
- Looker Studio
- Tableau
- Power BI
- Canva
Documentation
Where I capture knowledge that lasts.
- Confluence
- Notion
- SharePoint
- Google Workspace
- Microsoft Office
Automation
Removing the busywork.
- Make
- Power Automate
- Zapier
Cybersecurity & GRC
Keeping operations secure and compliant.
- ISO 27001
- ISO 27017 / 27018
- Risk Assessment
- Policy & Controls
- Audit Readiness