AI & Automation · 2025 · Ongoing across engagements
AI-Powered Workflow Automation for Ops Teams
"8+ hours/week reclaimed across 3 departments. Zero quality drop."
Role
Operations Lead & Automation Designer
Industry
SaaS, Consulting, Cybersecurity
Tools
Make.com, Claude, GPT, Zapier, Google Workspace
Overview
Embedded AI and no-code automation into recurring ops workflows: weekly reporting, SOP drafting and versioning during ISO 27001 implementations, and client communication. Each automation was scoped to retain human oversight and ISO-aligned audit trails.
Challenges
- Recurring 3-hour weekly reporting cycles consuming senior time.
- SOP drafting during compliance projects was slow and version-control was manual.
- Client communication threads were fragmented across email and Slack.
- Risk of AI output drift without governance.
Approach & Solution
- Built a Make.com + Claude pipeline that pulls weekly metrics and drafts the report for review.
- Used GPT to draft and version-control SOPs during ISO 27001 rollouts, with human sign-off.
- Standardised AI prompts and review checkpoints to maintain quality and compliance.
- Documented every automation as a reusable SOP for the client team.
Results
- Weekly ops report cut from 3 hours to 15 minutes.
- SOP drafting 60% faster during ISO 27001 implementations.
- 8+ hours/week reclaimed across 3 departments with zero quality drop.